Outside the Treatment Room

How to treat clients who have had bad experiences elsewhere

Episode Summary

We have all had bad experiences in the past. How do you deal with clients in your spa or salon who were traumatized by past experiences elsewhere? Listen to some personal stories from myself as well as some of our clients and how to overcome these negative memories.

Episode Notes

How to treat clients who have had bad experiences elsewhere

We have all had bad experiences in the past.  How do you deal with clients in your spa or salon who were traumatized by past experiences elsewhere? Listen to some personal stories from myself as well as some of our clients and how to overcome these negative memories.

Our spa is known for being body positive because I never want clients to feel like I have felt in other places.  Being a plus sized provider I can relate to clients feeling insecure coming in for treatments.  

Seven ways to help clients have a better experience with you:

1. Empathize
2. Be gentle and walk them through the appointment
3. Ask your client what made their past experience terrible so you can learn from it
4. Listen and acknowledge
5. Check in during and after the appointment
6. Never berate another business
7. Deliver above and beyond

Invest in yourself with mentorship, business coaching and advanced training.  Be the best version of yourself and the best in your field. 

With our business Rosegold Learning we train and will soon be offering a mentorship program.  Follow us at @rosegoldlearning on IG and FB or send an email to info@rosegoldlearning.com for more info.  

Thank you so much for listening